Shipping policy

Welcome to Swiftlyo. We are committed to delivering your orders safely and efficiently. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• During high-demand periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

• India: 5–8 business days
• International Orders: 7–10 business days (depending on destination)

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated at checkout.
• Free shipping promotions may be offered on selected products or order values.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (if available). Tracking information may take 24 hours to become active.

Incorrect Address

Customers are responsible for providing accurate shipping information. Swiftlyo is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will work with the shipping carrier to investigate the issue.

Damaged Packages

If your package arrives damaged:

1. Take clear photos of the package and product.
2. Contact us within 48 hours of delivery.
3. We will review the case and provide an appropriate resolution.

Customs & Duties

For international orders, customs duties, taxes, and import fees may apply according to your country's regulations. These charges are the responsibility of the customer.

Contact Us

If you have any questions about shipping, please contact us:

Store Name: Swiftlyo
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)

Thank you for shopping with Swiftlyo! We appreciate your trust and look forward to serving you. 🚚✨