Refund policy

Welcome to Swiftlyo. We strive to provide our customers with high-quality products and excellent service. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns under the following conditions:

• The item must be unused, unworn, and in its original packaging.
• Return requests must be submitted within 7 days of receiving your order.
• Proof of purchase (order number or receipt) is required.

Items that cannot be returned include:

• Products damaged due to misuse or improper handling by the customer.
• Personalized or custom-made products.
• Clearance or final-sale items.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your claim, we may request:

• Photos or videos of the product.
• Photos of the packaging and shipping label.
• Your order number.

Upon verification, we will offer a replacement, refund, or store credit as appropriate.

Refunds

Once your return or claim is approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• Refunds typically appear within 5–10 business days after approval.

Order Cancellations

Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, cancellation may not be possible.

Non-Delivery

If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate the shipment and provide an appropriate resolution.

Return Shipping

• Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrectly delivered.
• Shipping fees are generally non-refundable unless required by law.